rip off your rearview

Rip off the rearview mirror. Don’t look back. Always keep improving. I got a call from a business owner out of the blue the other day and his statements somewhat surprised me. He said biz had slowed down and he was struggling a bit. He blamed it on himself first saying he hadn’t been beating…

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extroverts have feelings too

Extroverts have feelings too. If you’ve followed me for a while (and many of you reading this have…thank you) you know that I have done lots of training and hosted workshops and podcasts with Certified Personality Trainer Vickie Musni. You may even classify me as an extrovert, and you’d be right. I’m here to tell…

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4 star to 5 star service

Recently I attended and presented at a conference in Las Vegas. My experience this past week in Las Vegas using Uber varied wildly. Some Uber drivers were very friendly, some just business-like, while others went above and beyond. What was the difference? The difference was the individual drivers’ attitude of caring about the individual passenger.…

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