be in the moment

I went through the McDonald’s drive-thru early this morning to get a mocha. I’m greeted by the auto-attendant in a cheerful voice saying “welcome to McDonald’s would you like to try a hot mocha?”. I respond “Yes, can I have a large mocha please?” and the same voice comes back with “I’m sorry sir our…

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document your process

Do you have your process documented? Now, before you say, “Yes, Mitch, everything about my sales process and presentation to a client is documented”, stop. Yes of course as a Sales Trainer I am speaking of your sales process, but not just your sales process with a new lead that comes in. What happens if…

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business report card

Report cards. Remember getting those in school…you remember those times, don’t you? The end of the quarter comes and you would trudge along if you knew you didn’t get a good grade not wanting to show it to Dad or Mom or you would be bounding home in glee for the reward you might get…

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rip off your rearview

Rip off the rearview mirror. Don’t look back. Always keep improving. I got a call from a business owner out of the blue the other day and his statements somewhat surprised me. He said biz had slowed down and he was struggling a bit. He blamed it on himself first saying he hadn’t been beating…

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extroverts have feelings too

Extroverts have feelings too. If you’ve followed me for a while (and many of you reading this have…thank you) you know that I have done lots of training and hosted workshops and podcasts with Certified Personality Trainer Vickie Musni. You may even classify me as an extrovert, and you’d be right. I’m here to tell…

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4 star to 5 star service

Recently I attended and presented at a conference in Las Vegas. My experience this past week in Las Vegas using Uber varied wildly. Some Uber drivers were very friendly, some just business-like, while others went above and beyond. What was the difference? The difference was the individual drivers’ attitude of caring about the individual passenger.…

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personalities for business

I’ve been in sales my entire life. My parents gave us the option as a family to choose a trip or a VCR at the time. I persuaded them to get the VCR as I thought at the time we could have extra entertainment anytime we wanted vs. a few days of fun. Fast forward…

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how do you sound

The plane began to free fall for at least three seconds but it felt like thirty. Bumpiness under your seat and your stomach hit the back of your throat as you lurch back up again only to plunge for a few more seconds which feels like a minute. Just as we start to level off…

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drop your pants

That’s an old adage that is used in the car business when the salesperson would come in from the lot and talk to the manager about the customer who only wanted to know the price of the red Chevy Impala on the lot. No matter what the salesperson tried to say or do, the customer…

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setting the stage

In this month’s article, we’re going to talk about setting the stage. If you’ve followed me for any length of time you know that I am a big Jeffrey Gitomer fanboy, and have always loved his fresh, real-world approach to sales. However, Jeffrey Gitomer didn’t write my favorite sales book of all time. My favorite…

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