Posts by Mitch Taylor
Make Eye Contact
“Make eye contact to ensure that you make a real connection with each member of your audience, especially if it’s an audience of one.” ~ Mitch Think back to the first person you dated. What was that like? That newness and feeling of “liking” someone…the wanting to spend more time with them and sometimes if…
Read MoreSharing Is Caring
Why is it that you do what you do? What motivates you? Whatever your focus is in your business world or life itself in general…. WHY do you do what you do? What was your initial purpose to get into the business? What’s your motive now? Is it the same or have you evolved (hopefully)?…
Read MoreWhy It’s Not the Big FU
Why it’s not the big FU. In this case, FU means Follow Up. How do you follow up with your potential clients? With your current clients? With past clients? What…you don’t? Why not? After all the sales process doesn’t stop after you make a sale. It’s a continuous cycle that is ever-evolving and changing yet…
Read MoreHow’s Your Business Plan
Some songs have a VERY short shelf life…they’re built to dominate one period of time and then gone forever (for the most part). If you want your business to be more than a one-hit-wonder, you need to ensure its life expectancy. You NEED to have a business plan that can grow with you. Failing to…
Read MoreCustomer Service – 2 Stories & 2 Ways to Stand Out
Business is business. Personal is personal. Never mix the two. I left the employment of a company once because that distinction was never made. I believe in this with my whole being. Allow me to share with you two scenarios recently. One that happened to me personally with another business. Another that happened to my…
Read MoreHow Star Wars Applies to Business
How does Star Wars apply to your business? Recently a close friend of mine came up from Metro Detroit to my house to hang out for the weekend while my wife was away visiting her parents. My son wanted to do a Star Wars marathon so we thought, “Cool! Guys weekend…let’s watch.” Of course, the…
Read MoreWhy Fresh Eyes Are Important in Customer Service
It’s time to get your minds right to serve your potential clientele. It’s very important that you approach every interaction with a client with a blank slate. Your mind can’t be thinking about the upcoming ballgame with your kid that night, or the last two appointments that didn’t book with you, or the fight you…
Read MoreHow Do You Deal With Emotional Employees
Dealing with emotional employees is and always will be a challenge. It’s important to be sympathetic to their needs when they are going through a particularly challenging time. We as employers also need to look in the mirror and see how we could help our employees better deal with the emotional stress of the job…
Read MoreWant vs. Need
I was tuned in to the TV recently and I’m constantly amazed at the barrage of ads and messages sent to us regarding products and services. Target marketing has been around for years and of course, my kids (and present company included of course) are prone to seeing a brand, ad or message and immediately…
Read MoreDon’t Project Your Views
I wear my heart and my emotions on my sleeve. I oftentimes find myself getting angry about something and I end up taking it out on my wife or take it out on my kids. I shouldn’t do that. What I need to realize that these are my own issues; that I may be upset…
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