extroverts have feelings too

Extroverts have feelings too. If you’ve followed me for a while (and many of you reading this have…thank you) you know that I have done lots of training and hosted workshops and podcasts with Certified Personality Trainer Vickie Musni. You may even classify me as an extrovert, and you’d be right. I’m here to tell…

Read More
4 star to 5 star service

Recently I attended and presented at a conference in Las Vegas. My experience this past week in Las Vegas using Uber varied wildly. Some Uber drivers were very friendly, some just business-like, while others went above and beyond. What was the difference? The difference was the individual drivers’ attitude of caring about the individual passenger.…

Read More
personalities for business

I’ve been in sales my entire life. My parents gave us the option as a family to choose a trip or a VCR at the time. I persuaded them to get the VCR as I thought at the time we could have extra entertainment anytime we wanted vs. a few days of fun. Fast forward…

Read More
how do you sound

The plane began to free fall for at least three seconds but it felt like thirty. Bumpiness under your seat and your stomach hit the back of your throat as you lurch back up again only to plunge for a few more seconds which feels like a minute. Just as we start to level off…

Read More
drop your pants

That’s an old adage that is used in the car business when the salesperson would come in from the lot and talk to the manager about the customer who only wanted to know the price of the red Chevy Impala on the lot. No matter what the salesperson tried to say or do, the customer…

Read More
setting the stage

In this month’s article, we’re going to talk about setting the stage. If you’ve followed me for any length of time you know that I am a big Jeffrey Gitomer fanboy, and have always loved his fresh, real-world approach to sales. However, Jeffrey Gitomer didn’t write my favorite sales book of all time. My favorite…

Read More
two communication reminders

Recently I was part of an exchange with a fellow businessperson, that reminded me of a couple of principles, one of which I had forgotten. Number 1: There are a time and a place for communication. If/when you have constructive criticism or if you’re worried about someone, then the time and place to talk about…

Read More
drive destroy define you

I recently thought about this and I wanted to share it with you here and that was the concept of “Drive you or Destroy you.” Whatever the moments are that happened to you, whatever goes on in your life, your reaction can drive you or destroy you. What is your reaction? Now, not only will…

Read More
productivity formula

I have found that most people I chat with in business fail to plan, and therefore they, without realizing it or not, have planned to fail. It’s sad, but its the cold, stark truth. To back this fact up, Profit First Advisor Jason Spencer stated that 4 out of 5 business owners are operating with…

Read More
pleasure pain purpose

Funny. I was at Jeffrey Gitomer’s live event in Milwaukee with my good friend Brian Kelm and Jeffrey mentioned PLEASURE and PAIN. PAIN is the old-school selling tactic. Who wants to find the pain? NO ONE. (unless you’re a doctor) Pain is negative. Who wants to find pleasure? EVERYONE. Where would you rather be right…

Read More